Paul Tomes is a highly experienced leader with a special talent for understanding both the product and the customer. Throughout his career, Paul has been a key player in successful startups and has also transformed the product and support experience for organizations with over 100,000 existing customers. His passion for enhancing the user experience has taken it to new heights. By making the product user-friendly and providing timely and relevant information, Paul empowers customers to become the heroes in their own journey.