Customer Accounts

We've please to announce a new feature that'll make life a lot easier for your repeat customers. Previously, when a customer made several orders with you, there was no way to access them all from one page. They had to save the order url for each order and access them all individually.

That has now changed with the introduction of customer accounts. Customer accounts allow buyers to setup an account which links all their orders, so all they need to do is visit your login url and login to see their previous purchases. Not only is this super useful for the customer, but we also think it'll lead to less support queries ("I've lost my download url").

Getting Setup

To enable customer accounts head to Settings -> Checkout Template and enable the checkbox. When you do this buyers will see a link to their account in the top right of the order download/complete page like this:

When they click this they'll go to an account area with all their orders:

You can also give access to their account page by providing a login link from your site. Head to Settings -> Downloads to get your unique link and include it on your site. Here's the login page the buyers see:

Claiming an account

Before a buyer can login to their account they must first claim it. To do this they visit one of their download urls and follow the account link in the top right corner as normal. A unique link is then sent to their email which they follow to complete the setup. This is all handled seamlessly and the system knows between those that have already setup accounts and those that just need to login.

Subscriptions work this way too

We've also reworked subscription management to use this system. Previously buyers had to use their email address and a transaction id to login. With this change they use the new account system which is much simpler and provides a flow the buyers expect.

Wrapping up

We hope you (and your customers) find this a welcome addition to the SendOwl platform. As always we'll be listening to your feedback so please send us any thoughts you have as you get up and running with it.